Logging in as an agent

Last Updated : Feb 21, 2020 |
Prolog information
Metadata
Keywords:
To log in, you must enter your agent credentials. Depending on the configuration done by your system administrator for your phone, your credentials may or may not include a password.
If the administrator has not configured a password for you, then Avaya recommends that you do not enter * or any password digit after entering the agent ID.
The maximum length of agent ID is 13 characters, and the maximum length of password is 9 characters.
Before you begin
Make sure that your extension is registered. You can obtain your agent credentials from your system administrator or supervisor.
  1. On the phone, press Log in.
    ADDITIONAL INFORMATION:
    The phone screen displays the following message: Enter agent ID.
  2. Enter your agent credentials in one of the following formats:
    • If no password is required, enter NNNNNN#, where NNNNNN represents your agent ID, and # indicates the end of the input.
      For example, enter 123456#.
    • If a password is required, enter NNNNNN*nnnn#, where NNNNNN represents your agent ID, nnnn represents the password, * separates the agent ID from the password, and # indicates the end of the input.
      For example, enter 123456*nnnn#.
    STEP RESULT:
    When you are logged in, the phone screen displays the Log out button.