Using the Avaya InSite Knowledge Base

Last Updated : May 29, 2024 |
The Avaya InSite Knowledge Base is a web-based search engine that provides:
  • Up-to-date troubleshooting procedures and technical tips
  • Information about service packs
  • Access to customer and technical documentation
  • Information about training and certification programs
  • Links to other pertinent information
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If you are an authorized Avaya Partner or a current Avaya customer with a support contract, you can access the Knowledge Base without extra cost. You must have a login account and a valid Sold-To number.
Use the Avaya InSite Knowledge Base for any potential solutions to problems.
  1. Go to http://www.avaya.com/support.
  2. Log on to the Avaya website with a valid Avaya user ID and password.
    The system displays the Avaya Support page.
  3. Click Support by ProductProduct-specific Support.
  4. In Enter Product Name, enter the product, and press Enter.
  5. Select the product from the list, and select a release.
  6. Click the Technical Solutions tab to see articles.
  7. Select relevant articles.