Avaya Aura® Call Center Elite publishes the Presence for a station. Presence status in Avaya Aura® Call Center Elite does not depend on your login status.
Presence status indicates whether the station is active or inactive. Avaya Aura® Call Center Elite supports the following types of presence status on a station:
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On a call: You are either on an active call or making an outgoing call.
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Not on a call: You are in the idle state, which means you can be in ACW mode or Aux work mode.
For more information about Presence status, see the Avaya Device Adapter Snap-in Reference document.
