Device Adapter also supports using CTI application with Avaya Aura® Contact Center.

You can use either Avaya Workspaces or Avaya Aura® Agent Desktop as the CTI controller with Avaya Aura® Contact Center. However, unlike Call Center Elite, in Avaya Aura® Contact Center, you can use the phone to perform only basic UC phone operations. Call center operations are not supported on the phone.

For information about the supported operations and limitations, see Avaya Device Adapter Snap-in Reference.