Activating Auto-in

Last Updated : Feb 28, 2020 |
Prolog information
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Keywords:
The Auto-in work mode automatically places you in the list of available agents for the ACD available queue as soon as you end the active call.
Note:
  • In most configurations, either the Auto-in button or the Manual-in button is available, but not both.
  • The system administrator may configure to automatically transition your work mode to Auto-in after you log in.
  1. On the phone, press Auto-in.
    ADDITIONAL INFORMATION:
    The Auto-in icon next to the Auto-in button becomes active and you are available to take calls.
Related links
Work modes