The Auto-in work mode automatically places you in the list of available agents for the ACD queue as soon as you end an active call.
In the Manual-in work mode, you must press the Manual-in button every time after you end an active call in order to make yourself available to service the ACD queue.
Note:
When you are in Manual-in mode, the system automatically changes your mode to After Call Work mode after you end the active call. To go back to the ACD available queue, you must press the Manual-in button.
In most configurations, either the Auto-in button or the Manual-in button is available, but not both.
