The following known limitations apply for Avaya Calling operation in conjunction with IP Office:
The directory shown for the Chrome extension is local to the Chrome extension. It does not include the IP Office user and system directory entries.
The call log shown for the Chrome extension is local to the Chrome extension. It does not include the user's calls made with other IP Office devices.
The Chrome extension directory only shows and allows calls to IP Office users with a Unique Identity. Therefore, Avaya recommended you configure a Unique Identity for all IP Office users. That gives all users a free basic account unless specifically licensed for other features.