Windows and macOS users can switch their Avaya Workplace Client to shared control mode. In this mode, the client is used to make and answer calls via the user's associated desk phone.
Supported phones: 1100 Series, 1200 Series, J100 Series, 9600 Series, DECT R4, digital and analog extensions.
The Avaya Workplace Client can control the following telephony features on the phone: answer calls, make calls, hold, unhold, ignore, drop, transfer, conference, send DTMF, collect voicemail.
This feature is not supported for users licensed for 'basic' features only.
When using shared control mode, the following changes apply to the Avaya Workplace Client:
Mute/unmute is not supported. The clients mute/unmute controls are disabled.
Video calls are not supported. The video call controls are disabled.
Conference controls are hidden.
The user cannot drag multiple contacts in order to create an ad-hoc conference.
The user cannot add someone to a call.
Numbers dialed from the client are not processed by the client's dial plan settings.
Calls ignored on the desk phone (which mutes the phones audible alerting) continue to audible alert on the client.
Exiting the client/logging in again does not affect existing calls in progress on the desk phone.
