IP Office R11.1 and higher supports push notifications with Avaya Workplace Client 3.06 and higher on iOS.

iOS automatically suspends the Avaya Workplace Client after 3 minutes of inactivity. Users can manually suspend Avaya Workplace Client by putting the application into the background.

Push notifications do not require the IP Office user to have a Unique Identity synchronized with Avaya Cloud Services.

The IP Office sends push notification to the last iOS device register by a user.

It can take several seconds to receive a call push notification, restart the suspended client and answer the call. Therefore, Avaya recommend the following changes to IP Office user settings:

• Increase the user's No Answer Time to at least 20 seconds.

• If the user is a member of any hunt group, increase the group's Group No Answer Time.

• Ensure that the user has an alternate call coverage destination for their No Answer Time expiring. For example; voicemail enabled or a forward on no answer number destination.

• If the user sets the cellular telephone number of their iOS device as their Mobile Twinning destination, set their Mobile Dial Delay (sec) to at least 10 seconds. This allows time to answer the push notification using a suspended client before the same call then alerts as a cellular call.

China does not support the iOS CallKit API used for push notifications. In that locale, call notifications do not provide call controls. However, when clicked they will display a menu to answer or decline the call.

The IP Office does not send push notifications for instant messages.

The Avaya Workplace Client setting VOIPCALLINGENABLED must be set to 1 (prefer Wi-Fi) or 3 (prefer cellular). Using any other value causes incoming calls that the user cannot answer.