These settings are used for auto-attendants provided by embedded voicemail on an IP500 V2 control unit.
For details of auto–attendants provided by Voicemail Pro on IP Office subscription systems, see Auto Attendant (Voicemail Pro).
Prolog information
Metadata
Keywords:
Resource Id: AutoAttend:25164
For full details on configuration and operation of Embedded Voicemail auto-attendants, refer to IP OfficeEmbedded Voicemail Installation.
Up to 40 auto-attendant services can be configured. Embedded voicemail services include auto-attendant, callers accessing mailboxes to leave or collect messages and announcements to callers waiting to be answered.
The IP500 V2 supports 2 simultaneous Embedded Voicemail calls by default but can be licensed for up to 6. The licensed limit applies to total number of callers leaving messages, collecting messages and or using an auto attendant.
In addition to basic mailbox functionality, embedded voicemail can also provide auto-attendant operation. Each auto attendant can use existing time profiles to select the greeting given to callers and then provide follow on actions relating to the key presses 0 to 9, * and #.
Time Profiles
Each auto attendant can use up to three existing time profiles, on each for Morning, Afternoon and Evening. These are used to decide which greeting is played to callers. They do not change the actions selectable by callers within the auto attendant. If the time profiles overlap or create gaps, then the order of precedence used is morning, afternoon, evening.
Greetings
Four different greetings are used for each auto attendant. One for each time profile period. This is then always followed by the greeting for the auto-attendant actions. By default a number of system short codes are automatically created to allow the recording of these greetings from a system extension. See below.
Actions
Separate actions can be defined for the DTMF keys 0 to 9, * and #. Actions include transfer to a specified destination, transfer to another auto-attendant transfer to a user extension specified by the caller (dial by number) and replaying the greetings.
The Fax action can be used to reroute fax calls when fax tone is detected by the auto-attendant.
The Dial by Name action can be used to let callers specify the transfer destination.
Short Codes
Adding an auto attendant automatically adds a number of system short codes to assist in recording the auto-attendant prompt. These use the Auto Attendant short code feature.
System short codes (*81XX, *82XX, *83XX and *84XX) are automatically added for use with all auto-attendants. These are used for morning, afternoon, evening and menu options greetings respectively. These short codes use a Telephone Number of the form "AA:"N".Y" where N is the replaced with the auto attendant number dialed and Y is 1, 2, 3 or 4 for the morning, afternoon, evening or menu option greeting.
To add a short code to call an auto-attendant, omit the XX part. For example, add the short code *80XX/Auto Attendant/"AA:"N if internal dialed access to auto-attendants is required.
System short codes *800XX, *801XX, …, *809XX, *850XX, and *851XX are also automatically added for recording prompts for any Page and Page actions. The codes correspond to the key to which the action has been assigned; 0 to 9, * and # respectively. These short codes use a Telephone Number of the form "AA:"N".00", …, "AA:"N".01", "AA:"N".10" and "AA:"N".11" respectively.
Routing Calls to the Auto Attendant
The telephone number format AA:Name can be used to route callers to an auto attendant. It can be used in the destination field of incoming call routes and telephone number field of short codes set to the Auto Attend feature. Note however that when used with a short code it should be enclosed in quotation marks, that is "AA:Name".
