After Call Work

Last Updated : May 25, 2023 |
Prolog information
Resource Id: 9212
This button is used by users configured as a Customer Call Reporter (CCR) Agent (User | Telephony | Supervisor Settings) and working with the CCR application. It shows the CCR agent their current After Call Work (ACW) status and allow them to manually change status. While in ACW state, the agent will not receive hunt group calls.
CCR Agents can be automatically put into and taken out of ACW by the system if the user is configured for Automatic After Call Work (User | Telephony | Supervisor Settings). Those users must have an After Call Work button.
Note:
CCR is not supported in IP Office release 9.1 and later.

Details

  • Action: Advanced | Miscellaneous | After Call Work
  • Action Data: None.
  • Default Label: ACWrk or After Call Work.
  • Toggles: Yes.
  • Status Indication: Yes. Required.
    Status
    1400, 1600, 9400, 9500
    9608, 9611, J100
    9621, 9641
    T-Series,
    On
    Green on
    Green on
    Green
    On
    Off
    Off
    Off
    Grey
    Off
  • User Admin: No.
  • Phone Support: Note that support for particular phone models is also dependent on the system software level.
    • 9400 Series, 9500 Series, 9600 Series, and J100 Series.
    • 1400 Series and 1600 Series.
    • M-Series and T-Series.
    • 1100 Series and 1200 Series.