The IP Office system supports a number of features to enable users to move calls between their simultaneous devices.
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Action
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Description
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Transfer
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Users can transfer calls to their own extension number. That causes the call to alert on their other simultaneous devices.
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Steal
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For IP Office R11.1.2.4 and higher, a Call Steal shortcode set to with the user's extension number will retrieve a current call from their other simultaneous device.
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Workplace Clients
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For IP Office R11.1.3 and higher, Avaya Workplace Client users can use their client to move and retrieve calls:
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Using move, the user can send a call from their Avaya Workplace Client to their other simultaneous devices.
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Using retrieve, the user can move a call answered on their simultaneous device to their Avaya Workplace Client.
These features are enabled by a SET IPO_CALL_HANDOVER_ENABLED 1 line in the 46xxsettings.txt file.
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