AVAYA DOCUMENTATION CENTER
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Administering Avaya IP Office using Manager
Forward on Busy
Summary: Have your calls redirected when you are busy to another number including any external number that you can dial.
The method by which the system determines if a user is 'busy' to calls depends on factors such as whether they have multiple calls appearance buttons or Call Waiting and or Busy on Held set. See Busy.
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PriorityThis function is overridden by DND and or Forward Unconditional if applied. It can be applied after a Follow Me attempt. It overrides Forward on No Answer.
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DestinationThe destination can be any number that the user can dial. The Forward Unconditional destination number is used unless a separate number Forward on Busy Number is set. If Inhibit Off-Switch Transfers is applied, the caller is directed to voicemail if available, otherwise they receive busy tone.
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DurationThe destination is rung using the forwarding user's No Answer Time. If this expires, the call goes to voicemail is available. Calls to an external destination sent on trunks that do not signal their state are assumed to have been answered, for example analog loop start trunks.
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PhoneForward on Busy is not indicated and normal dial tone is used.
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Calls ForwardedOnce a call has been forwarded to an internal destination, it will ignore any further Forward No Answer or Forward on Busy settings but may follow additional Forward Unconditional settings.
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Call Types Forwarded
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Internal
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Optional.
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External
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Forwarded.
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Hunt Group
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Not presented.
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Page
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Not presented.
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Follow Me
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Rings.
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Forwarded
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Forwarded.
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VM Ringback
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Rings.
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Automatic Callback
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Rings.
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Transfer Return
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Rings.
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Hold Return
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Ring/hold cycle.
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Park Return
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Rings.
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Forward on Busy Controls
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Software Level
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A user's forwarding settings can be viewed and changed through the User | Forwarding tab within the system configuration settings.
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Controls
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The following short code features/button programming actions can be used:
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Voicemail
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For calls initially targeted to the user but then redirected, when voicemail is invoked the mailbox of the user is used and not the mailbox of the destination.
For Voicemail Pro, the Play Configuration Menu action can be used to let callers set the forward destination.
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SoftConsole
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A SoftConsole user can view and edit a user's forwarding settings. Through the directory, select the required user. Their current forwarding status is shown. Double-click on the details and select Forwarding to alter their forwarding settings.
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Feature/Action
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Short Code
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Default
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Button
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Forward Number
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*07*N#
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Forward on Busy Number
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*57*N#
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Forward on Busy On
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*03
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- Toggles.
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Forward on Busy Off
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*04
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Disable Internal Forwards
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Enable Internal Forwards
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Disable Internal Forwards Busy or No Answer
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Enable Internal Forwards Busy or No Answer
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Set No Answer Time
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Cancel All Forwarding
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*00
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