Avaya Cloud Services

Last Updated : Jan 09, 2024 |
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The Avaya Cloud Services tab contains configuration settings for features that use Avaya Cloud Services. For details, see the IP Office Avaya Workplace Client Installation Notes manual.
  • Features that use Avaya Cloud Services are not supported for Avaya Workplace Client when using IPv6.
These settings are mergeable. Changes to these settings do not require a reboot of the system.
Field
Description
Profile Name
Default = None
This name is used to identify the IP Office in the profile settings written into Avaya Cloud Services if Enable Settings File URL Sync is enabled.
  • Within a multi-site network, the name must be unique.
Enable Avaya Cloud Account
Default = Disabled
Enable interoperation between the IP Office and Avaya Cloud Services.
  • You must also add the Avaya Spaces API Key and Avaya Spaces Key Secret for the customer domain to the IP Office security settings.

AVAYA CLOUD ACCOUNT CONFIGURATION

Field
Description
Account URL
Ensure that the URL matches the appropriate value below:
  • IP500 V2 = accounts-ipo.avayacloud.com
  • Linux-based Server = accounts.avayacloud.com
Company Domain
Default = Blank
The company domain registered and verified with Avaya Cloud Services.

USER SYNCHRONIZATION

Field
Description
Enable user sync
Default = Disabled
If enabled, the IP Office system automatically synchronizes user information with Avaya Cloud Services.
Manual user sync
Default = Disabled
This option is only available in IP Office Web Manager.
  • You can use the Refresh button to request an manual synchronization.
  • The Synchronization Status field shows the result of the last synchronization.

SETTINGS FILE URL SYNCHRONIZATION

Field
Description
Enable Settings File URL Sync
Default = Disabled
Controls whether the IP Office sends its SIP FQDN and Profile Name to Avaya Cloud Services.
  • Avaya Cloud Services uses the information to write a profile for the IP Office containing its profile name and 46xxsettings.txt file address. The allows Avaya Workplace Client users to connect to the IP Office using their Unique Identity email address.
  • Avaya Cloud Services needs address details for each IP Office that is acting as a SIP registrar.
The possible settings are:
  • Enable for IP Office current Node
    Send settings file information for just the current IP Office system.
  • Enable for all IP Office Nodes
    Send settings file information for all IP Office systems in the network.
  • Disabled
    Do not send settings file information from the IP Office.

AVAYA CLOUD AUTHORIZATION

Cloud authorization enables users to login to Avaya Workplace Client using a single-sign on (SSO) account such as their Google, Office 365, or Salesforce account. It also allows initial Avaya Workplace Client registration using the user' email address.
  • When using IP Office Web Manager to manage a multi-site network (not SCN), you can use the SolutionActionsSynchronize Single Sign-On configuration command to synchronize these settings on other servers with those on the primary server.
Field
Description
Enable Avaya Cloud Account Authorization
Default = Disabled
Control whether cloud authorization is enabled.
  • Avaya Cloud Account Authorization requires TLS between the IP Office and the Avaya Workplace Client.
Token Cache Time
Default = 15 minutes. Range = 15 to 60 minutes.
The time in minutes that the IP Office caches authorization tokens from Avaya Cloud Services.
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