Voicemail Collect

Last Updated : May 25, 2023 |
Prolog information
Resource Id: 9129
This feature connects to the voicemail system. The telephone number field is used to indicate the name of the mailbox to be accessed, for example "?Extn201" or "#Extn201".
  • ? indicates 'collect messages'.
  • # indicates 'leave a message'. It also instructs the voicemail server to give a brief period of ringing before connecting the caller. This is useful if the short code is used for functions such as call transfers as otherwise the voicemail server can start playing prompts before the transfer is completed. However, the # can be omitted for immediate connection if required.
  • " " quotation marks must be used to enclose any information that needs to be sent to the voicemail server as is. Any text not enclosed by quote marks is checked by the telephone system for short code character matches which will be replaced before being sent to the voicemail server.
    • Manager automatically adds quotation marks to the Telephone Number field if they are not added manually. Care should be taken to ensure that special characters that you want replaced by the telephone system, such as U, N or X, are not enclosed by the quotation marks. For scenarios where the telephone number only contains short code characters, add an empty pair of quotation marks, for example ""N.
When using Voicemail Pro, names of specific call flow start points can directly access those start points via a short code. In these cases, ? is not used and # is only needed if ringing is required before the start point's call flow begins.
Short codes using the Voicemail Collect feature, with either "Short Codes.name" and "#Short Codes.name" records in the Telephone Number field are automatically converted to the Voicemail Node feature and name.
CallPilot voicemail is used for IP Office Branch deployments with CS 1000. Users can access their CallPilot voicemail by dialing the Voicemail Collect short code. For access to CallPilot voicemail from an Auto Attendant, set a Normal Transfer action to point to the CallPilot number.

Details

  • Telephone Number: See the notes above.
  • Default Short Code: *17
  • Programmable Button Control: VMCol
  • See also: Voicemail On, Voicemail Off, Voicemail Node.
  • Release: 1.0+.

Example: Retrieve Messages from Specific Mailbox

This short code allows a user to retrieve messages from the mailbox of the hunt group 'Sales'. This usage is not supported on Voicemail Pro running in Intuity emulation mode unless a custom call flow has been created for the hunt group, refer to the Voicemail Pro help.
  • Short Code: *89
  • Telephone Number: "?Sales"
  • Feature: VoicemailCollect

Example: Record Message to Specific Mailbox

To allow users to deposit a message directly to Extn201's Voicemail box. This short code is useful when you know the person is not at her/his desk and you want to immediately leave a message rather than call the person and wait to be redirected to voicemail.
  • Short Code: *201
  • Telephone Number: "#Extn201"
  • Feature: VoicemailCollect

Example: Accessing a Specific Voicemail Pro Module

This short code can be used in instances where you have a conference bridge set up on the system and a module has been created via Voicemail Pro to access this conference bridge. A short code can be created for internal access to the module. In the sample short code below, the telephone number field contains the name of the module. In this example, if a short burst of ringing is required before connecting the module, "#conferenc" would be used as the telephone number.
  • Short Code: *100
  • Telephone Number: "conferenc"
  • Feature: VoicemailCollect
Related links
Short Code Features