The use of and reporting on hunt groups is a key feature of call center operation. For IP Office, reporting is provided through the Compact Business Center (CBC) or Compact Contact Center (CCC) applications.
In order for these applications to provide hunt group and hunt group user (agent) reports, the following rules apply:
The hunt group names must be restricted to a maximum of 12 characters.
The hunt group and user extension numbers should be a maximum of 4 digits.
Hunt group members should be given a Login Code and set to Force Login.
The agent state Busy Not Available is equivalent to Do Not Disturb. The agent state Busy Wrap Up is equivalent to hunt group disable.
