Voice Recording

Last Updated : Jun 02, 2015 |
Navigation: User | Voice Recording
Prolog information
Resource Id: VoiceRecording:11868
These settings are used to control manual and automatic recording of user's calls.
  • Call recording requires Voicemail Pro to be installed and running. Call recording also requires available conference resources similar to a 3-way conference.
  • Call recording starts when the call is answered.
  • Call recording is paused when the call is parked or held. It restarts when the call is unparked or taken off hold. This does not apply to SIP terminals.
  • Calls to and from IP devices, including those using Direct media, can be recorded.
  • Recording continues for the duration of the call or up to the maximum recording time configured on the voicemail server.
  • Recording is stopped when the call ends or if:
    • User call recording stops if the call is transferred to another user.
    • Account code call recording stops if the call is transferred to another user.
    • Hunt group call recording stops if the call is transferred to another user who is not a member of the hunt group.
These settings are mergeable. Changes to these settings do not require a reboot of the system.