AVAYA DOCUMENTATION CENTER
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Administering Avaya IP Office using Manager
Do Not Disturb (DND)
Summary: Redirect all calls to busy tone or to voicemail if available except those in your DND exceptions list.
Do Not Disturb (DND) is intended for use when the user is present but for some reason does not want to be interrupted. Instead calls are sent to voicemail if available, otherwise they receive busy tone.
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Exceptions Specific numbers can be added to the user's Do Not Disturb Exception List. Calls from those numbers override DND. N and X wildcards can be used at the end of exception numbers to match a range of numbers. For external numbers, this uses the incoming caller line ID (ICLID) received with the call.
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Priority Enabling DND overrides any Follow Me or forwarding set for the user, except for calls in the user's Do Not Disturb Exception List.
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Phone When enabled, the phone can still be used to make calls. An N is displayed on many Avaya phones. When a user has do not disturb in use, their normal extension will give alternate dialtone when off hook.
Applied to
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Call Types Blocked
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Call Treatment
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Internal
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Voicemail if available, otherwise busy tone.
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External
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Voicemail if available, otherwise busy tone.
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Hunt Group
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Call not presented (DND exceptions are not used).
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Page
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Call not presented.
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Follow Me
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Rings.
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Forwarded
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Busy.
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VM Ringback
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Rings
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Automatic Callback
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Rings
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Transfer Return
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Rings.
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Hold Return
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Rings.
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Park Return
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Rings.
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Twinning
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Voicemail if available, otherwise busy tone.
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Do Not Disturb and Twinning
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Mobile Twinning Selecting DND disables mobile twinning.
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Internal Twinning
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Logging out or setting do not disturb at the primary stops twinned calls alerting at the secondary also.
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Logging out or setting do not disturb at the secondary only affects the secondary.
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Do Not Disturb Exceptions List For both types of twinning, when DND is selected, calls from numbers entered in the user's Do Not Disturb Exception List are presented to both the primary and secondary phones.
Do Not Disturb Controls
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Do Not Disturb
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Manager
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A user's DND settings can be viewed and changed through the User | DND tab within the system configuration settings.
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Controls
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The following short code features/button programming actions can be used:
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Voicemail
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If voicemail is available, it is used instead of busy tone for callers not in the users exceptions list.
For Voicemail Pro, the Play Configuration Menu action can be used to let callers switch DND on or off.
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SoftConsole
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A SoftConsole user can view and edit a user's DND settings except exception numbers. Through the directory, select the required user. Their current status including DND is shown. Double-click on the details to adjust DND on or off.
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Feature/Action
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Short Code
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Default
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Button
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|---|---|---|---|
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Do Not Disturb On
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*08
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- Toggles.
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Do Not Disturb Off
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*09
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Do Not Disturb Exception Add
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*10*N#
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Do Not Disturb Exception Delete
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*11*N#
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Cancel All Forwarding
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*00
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