AVAYA DOCUMENTATION CENTER
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Administering Avaya IP Office using Manager
Configuring User Rights
For most settings in a user rights template, the adjacent drop down list is used to indicate whether the setting is part of the template or not. The drop down options are:
-
Apply User Rights Value Apply the value set in the user rights template to all users associated with the template.
-
The matching user setting is grayed out and displays a
lock symbol.
-
Users attempting to change the settings using short codes receive inaccessible tone.
-
-
Not Part of User Rights Ignore the user rights template setting.
Default User Rights
For defaulted systems, the following user rights are created as a part of the default configuration. Fields not listed are not part of the user rights.
Note:
When a user logs in as a Outbound Contact Express agent, the Outdialer user rights are automatically applied. When the agent logs out, the previous user rights are applied.
= Set to On. 
= Set to Off. – = Not part of the user rights.
|
User Rights
|
IP Hard Phone
|
Mailbox
|
Paging
|
Outdialer
|
|---|---|---|---|---|
|
Priority
|
5
|
5
|
5
|
5
|
|
Voicemail
|
–
|
|
–
|
|
|
Voicemail Ringback
|
|
|
–
|
|
|
Outgoing Call Bar
|
|
|
|
|
|
No Answer Time
|
0
|
0
|
0
|
0
|
|
Transfer Return Time
|
0
|
0
|
0
|
0
|
|
Individual Coverage Time
|
10
|
10
|
10
|
10
|
|
Busy on Held
|
|
–
|
–
|
|
|
Call Waiting
|
|
|
|
|
|
Can Intrude
|
|
|
|
|
|
Cannot be Intruded
|
|
|
|
|
|
Deny Auto Intercom Calls
|
–
|
–
|
–
|
|
|
Enable Inhibit Off-Switch Forward/Transfer
|
–
|
–
|
–
|
|
|
Enable Outgoing Call Bar
|
–
|
–
|
–
|
|
|
Centralized Logging
|
–
|
–
|
–
|
|
|
Force Login
|
–
|
–
|
–
|
|
|
Force Account Code
|
|
|
|
|
|
Button Programming
|
1: a=
2: b=
3: c=
6: Dial *17
|
|
–
|
1: a=
2: b=
3: Supervisor
4: Extn Logout
|
|
User Rights
|
Call Center Agent
|
Boss
|
Application
|
Default
|
|---|---|---|---|---|
|
Priority
|
5
|
5
|
5
|
5
|
|
Voicemail
|
–
|
–
|
–
|
–
|
|
Voicemail Ringback
|
|
|
|
|
|
Outgoing Call Bar
|
|
|
|
|
|
No Answer Time
|
0
|
0
|
0
|
0
|
|
Transfer Return Time
|
0
|
0
|
0
|
0
|
|
Individual Coverage Time
|
10
|
10
|
10
|
10
|
|
Busy on Held
|
|
|
|
|
|
Call Waiting
|
|
|
|
|
|
Can Intrude
|
|
|
|
|
|
Cannot be Intruded
|
|
|
|
|
|
Deny Auto Intercom Calls
|
–
|
–
|
–
|
–
|
|
Enable Inhibit Off-Switch Forward/Transfer
|
–
|
–
|
–
|
–
|
|
Enable Outgoing Call Bar
|
–
|
–
|
–
|
–
|
|
Centralized Logging
|
–
|
–
|
–
|
–
|
|
Force Login
|
|
–
|
–
|
–
|
|
Force Account Code
|
|
|
|
|
|
Button Programming
|
1: a=
2: b=
4: HGEna
5: DNDOn
6: Busy
|
1: a=
2: b= 3: c=
6: DNDOn
7: Dial *17
|
|
1: a=
2: b=
3: c=
|