Users are the people who use the system. They do not necessary have to be an extension user, for example users are used for RAS dial in data access. In addition, more users can be created than there are extensions, with users logging in to an extension when they want to receive calls.
By default, a user is automatically created to match each extension. They are numbered from 201 upwards and the first 16 are placed in the hunt group Main (200), which is the default destination for incoming calls.
Terminology
Standard User A standard user.
Centralized User Centralized users can be provisioned for enterprise branch deployments.
No User Used to apply settings for extensions which currently have no associated user. The SourceNumbers settings of the NoUser user is used to configure a number of special options. These are then applied to all users on the system.
Remote Manager Used as the default settings for dial in user connections.
Hot Desking User Users with a Login Code can move between extensions by logging in and off.
Deleting a User
When a user is deleted, any calls in progress continue until completed. The ownership of the call is shown as the NoUser user. Merging the deletion of a user causes all references to that deleted user to be removed from the system.
Changing a User's Extension
Changing a user's extension number automatically logs the user in on the matching base extension if available and the user doesn't have Forced Login enabled. If Forced Login is enabled, then the user remains on the current extension being used until they log out and log in at the new extension.
Note that changing a user's extension number affects the user's ability to collect Voicemail messages from their own extension. Each user's extension is set up as a "trusted location" under the Source Numbers tab of the User configuration form. This "trusted location" allows the user to dial *17 to collect Voicemail from his own extension. Therefore if the extension number is changed so must the "trusted location".
The following related configuration items are automatically updated when a user extension is changed:
User, Coverage and Bridged Appearance buttons associated with the user.
Hunt group membership (disabled membership state is maintained).
Forwards and Follow Me's set to the user as the destination.
Incoming call routes to this destination.
Dial in source numbers for access to the user's own voicemail.
Direct call pickup buttons are updated.
The extension number of an associated extension is updated.
Server Edition User Management
In a Server Edition network, individual users are still added to the configuration of a particular server. Typically they are added to the configuration of the server that hosts the user's physical extension or supports their main place of work. That server is treated as the host system for the user. However, once a user is added to the configuration of a particular system, you can use Manager and Web Manager to manage all users in the Server Edition solution.
Centralized User Management
Centralized Users are provisioned for enterprise branch deployments. CentralizedUsers are registered with Session Manager and are able to utilize telephony features provided by Communication Manager. The Centralized User profile is applicable to both SIP and analogue extensions. For more information, see Administering Centralized Users for an IP Office™ Platform Enterprise Branch. The following requirements must be met when provisioning a centralized user:
An SM line must be configured on the system.
The user must be provisioned with an existing extension.
The extension Base Extension value must match the centralized extension value.
Centralized users must be configured with a password for SIP registration on Session Manager. The password is set in User | Telephony | Supervisor Settings | Login Code field.
