Small Community Network Remote Hotdesking

Last Updated : Sep 17, 2017 |
The system supports hotdesking between systems within a network.
In the descriptions below, the system on which the user is configured is termed their 'home' system, all other systems are 'remote' systems.
When a user logs in to a remote system:
  • The user's incoming calls are rerouted to that system.
  • The user's outgoing calls uses the settings of the remote system.
  • The user's license privileges move with them, for example their user profile setting is retained. The host system does not need to be licensed for the user.
  • The user's own settings are transferred. However, some settings may become unusable or may operate differently.
  • User rights are not transferred to the remote system but the name of any user rights associated with the user are transferred. If user rights with the same name exist on the remote system, then they will be used. The same applies for user rights applied by time profiles, if time profiles with the same name exist on the remote system .
  • Appearance buttons configured for users on the home system will no longer operate.
  • Various other settings may either no longer work or may work differently depending on the configuration of the remote system at which the user has logged in.
  • The rights granted to the user by their Profile settings are retained by the user. There is no requirement for the remote system to have the appropriate licenses for the Profile.
If the user's home system is disconnected while the user is remotely hot desked, the user will remain remotely hot desked. They can remain in that state unless the current host system is restarted. They retain their license privileges as if they were on their home system. Note however that when the user's home system is reconnected, the user may be automatically logged back onto that system.
Break Out Dialing In some scenarios a hot desking user logged in at a remote system will want to dial a number using the system short codes of another system. This can be done using either short codes with the Break Out feature or a programmable button set to Break Out. This feature can be used by any user within the multi-site network but is of most use to remote hot deskers.  
Related links
Small Community Networking