Line Appearance Button Indication

Last Updated : Apr 27, 2022 |
On phones with a text display area next to the button, the label Line and the line number are displayed.
When the user is not connected to a call, the button indicated as selected is the button that will be used if the user goes off hook without pressing an appearance button. When a user is connected to a call, that call is the selected button.
The following table shows how the different states of call appearance buttons (alerting, held, etc) are indicated. This is a general table, not all phone button types are covered. The ring that accompanies the visual indication can be delayed or switched off. See Ring Delay.
Icon Button
Dual LED Button
Appearance Button State
All off.
Idle
The associated line is not in use.
Red on.
Green off.
Idle + Selected
The associated line is not in use but the button is the user currently selected button.
Flashing icon.
Red off
Green steady flash.
Alerting
The line is ringing at its incoming call route destination. This is accompanied by ringing. If the user is already on a call, only a single ring is given.
Flashing icon.
Red on
Green steady flash.
Alerting + Selected
As above but Ringing Line Preference has made this the user's current selected button.
Red off
Green on.
In Use Elsewhere
The line is in use.
Red on
Green on.
In Use Here
The user has answered the line, made a call on it or bridged into the call on the line.
Red off
Green fast flash.
On Hold Here
The call on the line has been put on hold by this user.
Red off
Green intermittent flash.
On Hold Elsewhere
The call on the line has been put on hold by another appearance button user.
Icon flashes off.
Red off
Green broken flash.
Inaccessible
The button pressed is not accessible. The call is still dialing, ringing, routing or cannot be bridged into.