Set Wrap Up Time

Last Updated : May 25, 2023 |
Prolog information
Resource Id: 9122
Allows users to change their Wrap-up Time (User | Telephony | Call Settings) setting.
  • Other phones or applications monitoring the user's status will indicate the user as still being busy (on a call).
  • Hunt group calls will not be presented to the user.
  • If the user is using a single line set, direct calls also receive busy treatment. If the user is using a mutli-line set (multiple call appearances), direct calls to them will ring as normal.
  • It is recommended that this option is not set to less than the default of 2 seconds. 0 is used to allow immediate ringing.
  • For users set as an CCR Agent, the After Call Work Time (User | Telephony | Supervisor Settings) setting should be used.

Details

  • Telephone Number: Time in seconds.
  • Default Short Code:
  • Programmable Button Control: WUTim
  • See also: Set No Answer Time.
  • Release: 1.0+.

Example

N represents the number of seconds. For example, if a user wants to set her/his wrap up time to 8 seconds, this user would dial *82*5#. This short code is useful in a "call center" environment where users may need time to log call details before taking the next call. If set to 0 the user does not receive any calls. It is recommended that this option is not set to less than the default of 2 seconds.
  • Short Code: *82*N#
  • Telephone Number: N
  • Feature: SetWrapUpTime
Related links
Short Code Features