User Priority Escalation

Last Updated : Jul 04, 2013 |
User priority can be used to alter call routing when the required route is not available.
In this example, international calls are initially targeted to seize a line in outgoing line group 1. However an alternate route has been defined which will be used if no line in line group 1 is available. The fallback ARS form allows international calls to seize a line from line group 0. Whether this is done immediately or after a delay is set by whether the users priority is high enough.