Handsfree Announced Transfers

Last Updated : Dec 08, 2017 |
This feature allows the enquiry call part of a supervised transfer to be answered handsfree. In addition the system can be optionally configured to allow both the enquiry call and completed transfer call to be auto-answered.
Example
  1. User 201 answers a call that they then want to transfer to user 203.
  2. They press Transfer to put the call on hold pending transfer.
  3. They then press a Dial Direct button and dial 203.
  4. The transfer enquiry call is auto answered by User 203's phone. User 201 is able to announce the pending transfer and hear if User 203 wants to accept the call.
The auto-answer only occurs if the target user's extension is idle. If the target is already connected to a call, the transfer enquiry will be presented as normal call.
If the transfer is accepted, User 201 can press TRANSFER again to complete the transfer process.
The transferred call will then ring at the target. However, if required the system can be configured to also auto-answer the completed transfer.
Configuration
Handsfree announced transfers are supported when using one of the following features after having pressed TRANSFER.
Button Features
Short Code Features
Dial Direct
Automatic Intercom
Dial Intercom
Dial Direct
User Button Usability
Following  the use of any of the buttons above, if the button has not been programmed with a specific target, a User button can be used to indicate the target for the enquiry call. This gives the advantage of being able to see the target user's status before attempting the transfer.
  • For Automatic Intercom and Dial Intercom buttons without a pre-specified target, the User button must be on a button module.
  • For Dial Direct buttons without a pre-specified target, the User button can be on the phone or button module. Due to this and the support for Dial Direct across a network of systems, we recommend that a Dial Direct button is used for handsfree announced transfers.
Phone Support
Handsfree announced transfer is supported for calls being transferred to the following phones:
Full Support
Partial Support
Not Supported
The following system phones support full announced transfer operation.
1603, 1608, 1616, 2410, 2420, 5410, 5420, 4610, 4621, 4625, 5610, 5620, 5621.
Analog Off-Hook Stations (See notes below).
The following phone can auto-answer announced transfers but require the user to use the handset to respond.
2402, 4601, 4602, 5402, 5601, 5602.
Announced transfer is not supported for any phones not listed in the other column.
On unsupported phones the transfer eqnuiry consultation call will be presented as a normal call.
Notes
  • On supported phones, if the target user's phone is not idle when the enquiry call attempt is made, the enquiry call is turned into a normal transfer attempt, eg. alerting on an available call appearance.
  • Enabling the extension specific setting Disable Speakerphone will turn all auto-answer calls, including handsfree announced transfers to the extension, into normal calls.
  • Off-Hook Station Analog Phones Analog phone extensions configured as Off-Hook Station can auto-answer transfers when off-hook and idle.
  • Headset Users The following applies to users on supported phones with a dedicated HEADSET button. These users, when in headset mode and idle will auto-answer the announced transfer enquiry call through the headset after hearing 3 beeps. The transfer completion will require them to press the appropriate call appearance unless they are set to Headset Force Feed.
  • Twinning Handsfree announced transfer calls to users with twinning enabled will be turned into normal calls.
  • Multi-site network Support Dial Direct is supported to targets across a multi-site network, therefore allowing handsfree announced transfers to remote users.
Full Handsfree Transfer Operation
If required the system can be configured to allow the full handsfree announced transfer process, ie. both the enquiry call and the transfer, to be auto-answered on supported phones. This is done by entering FORCE_HANDSFREE_TRANSFER into the Source Numbers of the NoUser user and rebooting the system
Related links
Transferring calls