Use the Screenpops tab on a Proactive Outreach interaction card to access the external web page or agent script if an account administrator configures it.
Before you begin
Ensure that Avaya Workspaces displays a Proactive Outreach interaction card.
Procedure
At the top of the Proactive Outreach interaction card, click the Screenpop tab.
Avaya Workspaces displays the external web page or agent script that an account administrator configures.
