Change history

Last Updated : Jan 22, 2025 |

This section describes the major changes in this document.

Issue

Date

Summary of changes

8

January 22, 2025

Minor updates throughout the document.

7

May 31, 2024

Added a note about previous callback notes at Adding notes to a Proactive Outreach interaction card.

6

December 15, 2023

Added a glossary.

Minor consistency updates throughout the document.