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Using Preview Dialing in Avaya Workspaces
Putting an outbound interaction on hold
About this task
Put an outbound interaction on hold to prevent a customer from hearing you. When you are ready to speak to the customer again, you can unhold the outbound interaction.
Before you begin
Initiate an outbound interaction.
Procedure
- To put an outbound interaction on hold, at the top of the Proactive Outreach interaction card, click
.
Avaya Workspaces puts the outbound interaction on hold, and the customer cannot hear you.
- To unhold the outbound interaction, click
.
Avaya Workspaces unholds the outbound interaction, and the customer can hear you.