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Using Preview Dialing in Avaya Workspaces
Dialing a customer
About this task
Dial a customer to initiate an outbound interaction after previewing this customer's Proactive Outreach interaction card. You can dial the customer's main number, select an alternative number from the list, or enter a number manually.
Before you begin
Accept an acquire call.
Ensure that Avaya Workspaces displays a Proactive Outreach interaction card.
Procedure
At the top of the Proactive Outreach interaction card, do one of the following:
To dial the main customer number, click
.To dial an alternative customer number, click
and select a number from the list or enter it manually.
Avaya Workspaces initiates an outbound interaction and displays its duration in the mm.ss format at the top of the Proactive Outreach interaction card.