Using Preview Dialing in Avaya Workspaces

Ending an outbound interaction

Last Updated : Oct 13, 2022 |

About this task

End an outbound interaction when you finish talking to a customer.

Important:

Do not end outbound interactions by clicking next to the acquire call.

Before you begin

Initiate an outbound interaction.

Procedure

At the top of the Proactive Outreach interaction card, click

.

Avaya Workspaces ends the outbound interaction and places you into the wrap-up agent state.

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