Having the answer to the following question determines whether or not you can benefit from the information that follows in this section:

Did the system operate correctly before the problem arose?

• If the answer is no, then review end-to-end administration (for example, connection negotiation, synchronization reference), consult with Avaya Network Optimization to adjust traffic and configuration as necessary, and answer these follow-up questions:

  • Has the network had a voice readiness assessment? If not, the network might not be compatible with the voice network readiness guidelines for Avaya products.

  • Has the network changed since the network assessment? Any network modifications should follow the network readiness guidelines.

• If the answer is yes, then the information that follows can help you diagnose and possibly repair your system.