IP telephones troubleshooting

Last Updated : Apr 29, 2014 |
Note:

Refer to these documents for troubleshooting details and error codes, as well as the telephone administration information:

  • 4606 IP Telephone User's Guide

  • 4624 IP Telephone User's Guide

  • 4612 IP Telephone User's Guide

  • Avaya one-X® Deskphone SIP Installation and Maintenance Guide Release 6.2 for 9608, 9611G, 9621G,and 9641G IP Deskphones, 16-603504

  • Avaya one-X® Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones, 16-603596

  • Avaya one-X® Deskphone SIP 9608, 9611G, 9621G, 9641G Administrator Guide Release 6.2, 16-601944

The Avaya 4600-Series IP Telephones are relatively trouble-free. The following troubleshooting sections provide the most common problems an end user might encounter. For other IP Telephone questions or problems, contact your Telephone System Administrator. Some typical problems are as follows:

Tip:

Telephone does not activate after connecting it the first time