Alarm reporting

Last Updated : Apr 27, 2014 |

Communication Manager sends the alarms to Secure Access Link (SAL) Gateway. SAL Gateway sends the major or minor alarms to Avaya Services Ticketing System.

For more information about Virtual SAL Gateway, Stand-alone SAL Gateway, and Configuring SAL Gateway, see Administering Avaya Aura® System Platform.

If multiple alarms are reported against a given MO, the level of the alarm changes. For example,

  • If an active error causes a minor alarm, and another active error causes a major alarm, the alarm log shows two major alarms.

  • If the minor alarm is resolved first, the error is marked as alarmed until the major alarm is resolved, and alarm log shows two major alarms.

  • If the major alarm is resolved first, the error is marked as alarmed until the minor alarm is resolved, and the alarm log shows two minor alarms.

    Note:

    To determine the actual level and origin of each alarm when there are more than one against the same MO, see the Hardware Error Log Entries table for that MO.

An ON-BOARD alarm causes every alarm against that MO to report as ON-BOARD.