Use this procedure to repair or escalate a problem.
Procedure
Investigate more.
Check services status for potential service-provider outage.
Check status of other telephony and data equipment on same network.
Escalate the problem to your technical support representative.
If your study of the logs and other status information has clarified the problem and you want to repair the system, see Avaya Aura® Communication Manager Alarms, Events, and Logs Reference and Maintenance Commands for Avaya Aura® Communication Manager, Branch Gateways and Servers.
