Following is the list of problems that might exist with the media module if any of the readings in the denials, blockage, and out-of-service condition columns are greater than 0.

• The media module may have run out of DSP resources. After some users have disconnected the problem will resolve itself. If this is a regular problem, another media module board needs to be installed.

• The firmware should be FW46 or later. Replace the firmware if needed. For more information on updating software, firmware, and BIOS, see Software, firmware, and BIOS update or the Avaya Support Web site http://support.avaya.com).

• One of the DSPs may be bad or there could be firmware problem. This can be checked in the hardware error log by executing display errors command.

• Communication Manager might not be able to find a media module in the network region where the IP telephone resides.