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Maintenance Procedures for Communication Manager, Branch Gateways and Servers

Table of Contents

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  • Legal
  • Overview
    • Audience
    • Changes to platform support
    • Discontinued support for IP Server Interface (TN2312, commonly known as “IPSI”)
    • Change history
    • Safety and security-alert labels
    • Observing safety precautions
      • Electrostatic discharge
      • Suppressing alarm origination
  • Maintenance strategy
    • Maintenance testing
      • Background testing
      • Demand testing
    • Alarm and error reporting
      • Alarm and error logs
      • Alarm reporting
      • Alarm reporting options
        • Alarm reporting options screens
        • Trunk group alarm options
    • Communication Manager Messaging
      • Stopping the Communication Manager Messaging application manually
      • Starting the Communication Manager Messaging application manually
      • Connecting S8300E Server to a Media Gateway processor when IP forwarding is enabled
      • Connecting S8300E server to a Media Gateway processor when IP forwarding is disabled
    • Protocols
      • Open Systems Interconnection model
      • Protocol usage
        • Layer-1 protocols
        • Layer-2 protocols
      • Protocol states
      • Connectivity rules
    • Signaling
      • Disconnect supervision
        • Transfer on ringing
        • Conference, Transfer, and Call-Forwarding Denial
      • Transmission characteristics
        • Frequency response
        • Insertion loss
        • Intermodulation distortion
        • Quantization distortion loss
        • Impulse noise
        • ERL and SFRL talking state
        • Peak noise level
        • Echo path delay
    • Service codes
    • Multimedia Interface
    • Maintenance of G430 Branch Gateway and G450 Branch Gateway and servers
      • Avaya G450 Branch Gateway and G430 Branch Gateway CLI
    • Hot swapping media modules
    • G450 and G430 server-controlled maintenance
      • Communication Manager equivalent elements
      • Capacity constraints and feature limitations
        • Media module tests
        • G450 Branch Gateway and G430 Branch Gateway testing limitations
        • Tests not executed on G450 Branch Gateway and G430 Branch Gateway
        • Tone detector tests not executed on G450 Branch Gateway and G430 Branch Gateway
        • Tone generator tests not executed on G450 Branch Gateway and G430 Branch Gateway
        • TDM bus tests not executed on G450 Branch Gateway and G430 Branch Gateway
      • Maintenance features for G450 Branch Gateway and G430 Branch Gateway
  • Server initialization and network recovery
    • Duplicated server initialization
      • Active server initialization
      • Standby server initialization
    • Automatic trace-route
      • Hardware and software requirements
      • Monitored links
      • Administration
        • Administering automatic trace-route through SMI
        • Administering automatic trace-route through SAT
      • Command results
        • Viewing results through SMI
        • Viewing results through SAT
        • Web interface log entries interpretation
          • Mediagateway link failures
          • IP trunk (H.323 signaling group) link failures
          • Failed hop
          • Aborted trace-route
      • Conditions and interactions
    • Network recovery
      • Recovery timers and interactions
      • Connection preserving failover and failback
        • Conditions that initiate Connection Preserving failover and failback
        • Types of calls
      • H.248 server-to-gateway Link Recovery
        • Link recovery design
        • Call handling during recovery
        • Maintenance during recovery
        • Link recovery unsuccessful
        • Administering the server timer
        • Media Gateway timers administration
        • Administrating the Media Gateway timer
        • Administering the MGC list
        • Feature interactions and compatibility
        • Network fragmentation
        • Restarting and shutting down Communication Manager on every Survivable Remote Servers
      • H.323 Link Recovery
        • Link recovery sequence
        • Link bounce recovery process
        • Alternate Gateway List
        • H.323 Link Recovery administration
        • Administering H.323 Link Recovery
      • IP-Option System Parameter field descriptions
      • IP Network Regions field descriptions
      • H.323 Trunk Link Recovery
        • Administering H.323 Trunk Link Recovery
      • Auto Fallback to Primary
      • Survivable Remote Servers
        • Returning an active Survivable Remote Servers to standby mode
      • Survivable Core Server
  • General troubleshooting
    • Commonly-accessed directories and files on Linux servers
    • Identify the problem
      • Equipment indicators
      • User-reported problems
      • Checklist for resolving a user reported problem
      • Resolving a user reported problem
      • Status reports and activity tracing
    • Alarm and event logs
    • Maintenance subsystems
      • Current alarms
      • Filtering alarm report
        • Alarm report field descriptions
      • Filtering event report
        • Event report field descriptions
      • Viewing the Web interface logs
        • Web interface log entries interpretation
    • Communication Manager report interpretation
    • Analyzing IP Telephony problem
    • Repairing or escalating a problem
      • Illustrating a repair procedure
  • Troubleshooting IP telephony
    • H.323 trunks troubleshooting
      • Signaling group assignments
      • No media module resources available
      • Shuffling
        • Viewing IP connection status of a station
        • Viewing IP connection status of a trunk
        • Trunk Status field descriptions
        • Viewing the IP network region status
        • Displaying failed IP network region connections
        • Testing failed IP network regions
        • Considerations for shuffling
      • Avaya IP telephones installation or administration is not working
        • Accessing IP Station screens
        • Viewing virtual LAN port address in the Port field
        • Enabling IP telephone
    • IP Softphone Troubleshooting
      • Telecommuter use of telephone lines
      • iClarity audio level adjustments
      • No Dial Tone
        • Diagnosing the no-dial-tone problem
        • Verifying if the procr is operational
      • Talk path
        • Diagnosing one-way or no-way talk path
          • Verifying if the call is shuffled
          • Verifying if media module receives voice audio from both IP Telephones in the call
          • Verifying if the media module operates correctly and has sufficient media module audio resources
          • Verifying if the media module can ping the IP Telephones
          • Verifying if the call is going through a firewall/ACLs
          • Returning to a shuffled state
          • Media module issues
      • Poor audio quality
        • Types of calls
        • Diagnosing poor audio quality problem
        • Verifying if 802.1p QoS and IP DiffServ are properly and consistently used in the switches, and routers
        • Verifying if the voice codec set to G.729 for calls across a WAN
        • Packet loss analysis tools
      • Dropped calls
        • Resolving dropped call problems
      • Echo
  • Troubleshooting trunks
    • Troubleshooting trunks with Automatic Circuit Assurance
    • Busy Verification of Terminals and Trunks usage
    • ISDN-PRI troubleshooting
    • Troubleshooting ISDN-PRI endpoints (wideband)
    • ISDN-BRI and ASAI problems
    • Troubleshooting ISDN-BRI and ASAI
    • ISDN-PRI test calls troubleshooting
      • Synchronous method
      • Asynchronous method
      • Test ISDN-TestCall response field descriptions
    • Troubleshooting outgoing ISDN-testcall command
  • Other troubleshooting
    • Troubleshooting duplicated servers
      • Spontaneous interchange of a server
      • Causes of spontaneous interchange of a server
        • Finding the cause by testing the standby server when the logs do not identify the problem
    • Linux time and Communication Manager time
      • Troubleshooting problems with Linux time and Communication Manager time
    • Troubleshooting Network Time Server
    • Troubleshooting Edge LSP WebSocket tunnel
  • Communication Manager and Linux logs
    • System intrusion detection
    • Syslog server
    • Administering the syslog server
    • Administering logging levels in Communication Manager
      • Logging Levels form, page 1 field descriptions
      • Logging Levels form, page 2 field descriptions
    • Accessing system logs through the Web interface
      • List of system logs
        • Logmanager debug trace
        • Exporting the log to a separate file
        • Operating system boot messages
        • Linux scheduled task log (CRON)
        • Linux kernel debug messages
        • Linux syslog
        • Linux access security log
        • Changing the lockout parameters
        • userlock
        • Linux login/logout/reboot log
        • Linux file transfer log
        • Watchdog logs
        • Platform command history log
        • HTTP/web server error log
        • HTTP/web SSL request log
        • HTTP/web access log
        • Communication Manager Restart log
        • Communication Manager file synchronizations
        • System update/patch events
      • Select a View
        • IP events
        • Platform bash command history log
        • Communication Manager’s raw Message Sequence Trace (MST) log
        • Communication Manager’s processed Message Tracer (MDF)
        • Communication Manager’s interpreted Message Tracer (MTA)
        • Communication Manager’s hardware error and alarm events
        • Communication Manager’s SAT events
        • Communication Manager’s software events
        • Communication Manager’s denial events
      • Select Event Range
      • Display Format
    • Log entries interpretation
      • Common timestamp interpretation
      • Platform bash command history log format
        • Command history log format for Communication Manager SAT
        • Examples of SAT log entries
        • Command history log format for CMS
        • Command history log format for PMS
        • Command history log format for CTA, PSA, and TTI
        • Command history log format for Abbreviated Dialing Button Programming
        • Command history log format for Web activity
        • Creating backup
        • Log entries without syslog header
    • Reclaiming a compromised system
  • Secure Backup Procedures
    • Secure Shell and Secure FTP
      • Applicable platforms or hardware
      • Host keys
        • Public key exchange
    • Secure updates of Avaya software and firmware
    • Enabling or disabling access protocols
    • Secure backup procedures for Communication Manager servers
      • Supported servers and Duplicated Series secure backups
        • Backing up data files for the Supported Servers and Duplicated Series Servers
        • Backup Method field descriptions
      • Shutting down the Communication Manager Messaging application
      • Backup Now field descriptions
      • S8300E server secure backup
        • Shutting down Communication Manager Messaging application
        • Backing up data files for the S8300E server
          • Backing up data files using Communication Manager web interface
          • Backing up data files using the System Platform web interface
          • Creating a snapshot backup using the VMware vCenter or vSphere client
    • Viewing backup history
    • Schedule Backup
      • Adding or changing a scheduled backup
      • Add New Schedule field descriptions
      • Removing a scheduled backup
    • Viewing backup logs
      • Backup logs field descriptions
    • Viewing and restoring backup data files
      • Types of backup files
    • Checking backup status
  • Component replacement
    • Replacing media modules
    • S8300E server component maintenance
    • Replacing a BIU or rectifier
    • Installing BIU or rectifier
  • Additional maintenance procedures
    • SBS maintenance
      • No Media Processor issues
      • Signaling group maintenance
      • SBS trunk service states
      • Trunk member status
      • SBS extension status
      • Parties involved in an SBS call
      • Errors and denial events
      • System resets
      • Upgrades
      • Duplication interactions
      • Traffic measurement
        • Listing station types
    • Software, firmware, and BIOS update
    • DS1 span testing with a loopback jack
      • Loopback Jack installation
        • Configurations using a Smart Jack
        • Configurations without a Smart Jack
        • Installing loopback jack
      • Administering loopback jack
      • DS1 span tests
        • Testing the DS1 span
        • DS1 span field descriptions
      • Loopback Jack fault isolation procedures
        • Configuring DS1 using a Smart Jack
        • DS1 span section descriptions
        • Smart Jack Network Interface
        • Network Interface at Smart Jack
        • Extended Demarcation Point Network Interface (Smart Jack Inaccessible)
        • Extended Demarcation Point Network Interface (Smart Jack Accessible)
        • Configuring DS1 without a Smart Jack
        • Dumb Block Network Interface
        • Dumb Block with repeater line to Fiber MUX Network Interface
      • Fiber multiplexers testing configurations
    • Facility test calls
      • Trunk test call
        • Placing a test call
      • DS0 loop-around test call
    • Gateway batteries
    • Server UPS batteries
    • Terminating trunk transmission testing
    • Power removal and restoration
      • Removing and restoring power to multicarrier cabinets
      • Removing and restoring power to Gateways
      • Removing and restoring power to the mains power source
      • Duplicated Series Server power removal and restoration
        • Shutting down the Off Line (standby) server
        • Shutting down the server pair
        • Restoring power to the Duplicated Servers
    • Neon voltage (ring ping)
      • Adjusting the neon voltage
        • Setting the neon voltage
      • Removing power on the G450 and G430 gateways
      • Restoring power on the G450 and G430 gateways
        • Shutting down an active or a functional but inactive Survivable Remote Server
    • IP telephones troubleshooting
      • Telephone does not activate after a power interruption
        • Activating telephone after power interruption
      • Characters do not appear on the display screen
        • Displaying characters on the screen
      • Display shows an error/informational message
      • Unable to get the dial tone
        • Activating the telephone
      • Echo, noise or static is heard while using a headset
        • Improving clarity of sound while using a headset
      • Telephone does not ring
        • Activating the telephone ring
      • Speakerphone does not operate
        • Activating speaker phone
          • A feature does not work as indicated in the User Guide
            • Activating any feature
          • Resetting an IP Telephone
            • Power cycling an IP Telephone
          • 9608, 9611G, 9621G, and 9641G SIP Deskphones related documents
  • Resources
    • Communication Manager documentation
      • Finding documents on the Avaya Support website
      • Accessing the port matrix document
      • Avaya Documentation Center navigation
    • Training
    • Viewing Avaya Mentor videos
    • Support
      • Using the Avaya InSite Knowledge Base
Home
Maintenance Procedures for Communication Manager, Branch Gateways and Servers
Accessing system logs through the Web interface
List of system logs
System update/patch events

System update/patch events

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Last Updated : Apr 27, 2014 |
Communication Manager
Maintaining
10.2.x

Lists the System updates/patches logs.

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