Use this procedure to verify if the IP telephone that experiences the 1-way problem or both IP Telephones that experience the no-way problem be pinged from the media module.
Procedure
Run the status stationext# command.
Scroll to the CALL CONTROL SIGNALLING section. The Switch Port field gives the slot location of the media module that is responsible for the IP telephone, for example, 07D1717.
Obtain the IP address of the IP telephone from the Set-end IP Addr field.
If the ping ip-addressip addressboard 07D17 command can be executed, the IP Telephones can be pinged from the media module.
If the command is not executed, the IP Telephones cannot be pinged from the media module.
