Resetting an IP Telephone

Last Updated : Apr 29, 2014 |

About this task

Reset your IP Telephone when other troubleshooting suggestions do not correct the problem. This basic reset procedure should resolve most problems.

Use this procedure to reset your telephone.

Procedure

  1. Press Hold.
  2. Using the dial pad, press the following keys in sequence: 73738#.

    The display shows the message Reset values? * = no # = yes.

  3. Choose one of the following from the table:
    Table 1: Resetting the IP Telephone

    If you want to

    Then

    Reset the telephone without resetting any assigned values

    Press * (asterisk).

    A confirmation tone sounds and the display prompts Restart phone? * = no # = yes.

    Reset the telephone and any previously assigned (programmed) values

    (Use this option only if your telephone has programmed, static values)

    Press # (the pound key)

    The display shows the message Resetting values while your IP Telephone resets its programmed values, such as the IP address, to its default values, and re-establishes the connection to the server. The display then prompts Restart phone? * = no # = yes.
  4. Press # to restart the telephone or * to terminate the restart and restore the telephone to its previous state.
    Note:

    Any reset/restart of your telephone may take a few minutes. At the switch, incoming IP endpoint registration requests are rejected when processor occupancy is at or above 85%. This event is recorded in the software events log. No alarms are generated for this event.