When your system uses iClarity, and you have trouble hearing the audio on calls, you can use the Avaya IP Softphone Audio Control toolbar and the Audio Status dialog box to check microphone volume and channel power (speakers and headsets) while you are on an active call. You can also use the tools menu to check bandwidth settings and gain. You can run the Tuning Wizard to retrain Avaya iClarity IP Audio to the level of background noise at your location. See your IP Softphone online help for more information.
Note:
This information pertains to the RoadWarrior configuration for IP Softphone.
You can access the Avaya Support Web site at
http://support.avaya.com. From there, you can search for additional information, including:
Recommended Headsets for IP Softphone and IP Agent
Recommended sound cards for IP Softphone and IP Agent
USB Headset information
Avaya IP voice quality Network requirements, including VPN and NAT information
