Illustrating a repair procedure

Last Updated : Jan 08, 2024 |

About this task

This procedure is an illustration of a repair procedure. Use this procedure as a guide while preforming a repair procedure.

Procedure

  1. At the SAT type display alarms and press Enter.

    The Alarm Report form displays. Input whatever sort parameters help you view the log (see Filtering alarm report).

    
                                 ALARM REPORT
Port       Maintenance On   Alt      Alarm   Svc   Ack?  Date        Date
           Name        Brd? Name     Type    State 1 2   Alarmed     Resolved
S00000     DIG-IP-S    n    40000    WARNING IN          09/24/16:59 00/00/00:00
S00004     DIG-IP-S    n    40002    WARNING IN          09/24/16:59 00/00/00:00
S00009     DIG-IP-S    n    2553203  WARNING IN          09/24/17:00 00/00/00:00

    The report indicates that there are three DIG-IP-S (digital IP station) warning alarms:

    • The Port field is the port number that is administered to the extension (in the form SNNNNN, where N is a digit from 0–9, indicating that the port is virtual and a station).

    • The three DIG-IP-S alarms are listed in the Maintenance Name field.

    • The Alt Name field indicates the administered extension of the IP station.

    • The Svc State (Service State) field show that the IP station is in-service.

    • The Ack? field indicates that the alarms have not been acknowledged.

    • The Date Alarmed field shows the date and time of the alarm.

    • The Date Resolved field indicates that none of the alarms have been resolved.

    This example follows the second entry (bold) to resolution.

  2. At the SAT type display errors and press Enter.

    The Error Report form displays. This form provides similar sort functions as the Filtering alarm report.

  3. Change any fields to narrow your search and press Enter.

    The Hardware Error Report displays.

    
                     HARDWARE ERROR REPORT - ACTIVE ALARMS
Port      Mtce     Alt      Err   Aux     First       Last     Err Err Rt/ Al Ac
          Name     Name     Type  Data    Occur       Occur    Cnt Rt  Hr  St
S00000    DIG-IP-S 40000    1281  1     09/24/16:43 09/27/15:06 255 3   3   a  n
S00004    DIG-IP-S 40002    1281  1     09/24/16:43 09/27/15:07 255 3   3   a  n
S00009    DIG-IP-S 2553203  1281  1     09/24/16:44 09/27/15:08 255 3   4   a  n

    This report shows some of the same information contained in the Alarm Report, but also indicates that:

    • The DIG-IP-S alarm has an Err Type (Error Type) of 1281.

    • The Aux Data (Auxiliary Data) value is 1.

    • The First Occur and Last Occur fields show when the problem was first logged and the most recent occurrence.

    • The Err Cnt, Err Rt, and Rt/Hr fields show the Error Count, Error Rate, and Rate per Hour data, respectively.

    • The Al St field indicates the alarm state (active).

    • The Ac field indicates that the alarm has not been acknowledged.

  4. Look up the Mtce Name (DIG-IP-S, the maintenance object name) in Avaya Aura® Communication Manager Alarms, Events, and Logs Reference.

    The table below shows the corresponding information in the Hardware Error Log entries for the DIG-IP-S maintenance object, Error Type 1281, Aux Data of Any. The note below the table tells you what Error Type 1281 means.

    Table 1: ETH-PT Error Log Entries of

    Error Type

    Aux Data

    Associated Test

    Alarm Level

    On/Off Board

    Test to Clear Value

    1281 (598) failed.

    Any

    Station Digital Audit test (#17)

    WRN

    OFF

    test port | station

    Error Type 1281 indicates that the terminal is reporting a bad state of health (IP terminal only).

    The table and the note indicate that you should run the Station Digital Audit test (#17) to clear the Error Type 1281 (bad state of health in an IP endpoint).

  5. At the SAT type test port S00004 (or test station 5141013) and press Enter.

    The Test Results appear.

    
test port S00004
                                 TEST RESULTS
Port        Mtce Name   Alt. Name       Test No.   Result         Error Code
S00004      DIG-IP-S    5141013         1372       PASS
S00004      DIG-IP-S    40002           1373       FAIL           1007
S00004      DIG-IP-S    5141013         16         PASS

    The report indicates that 2 tests passed, but test #1373 failed with Error Code 1007.

  6. Find Test # 1373 in the DIG-IP-S section and look up Error Code 1007 in Avaya Aura® Communication Manager Alarms, Events, and Logs Reference.

    The table shows the Test #1373 Signaling Path PING Test information for Error Code 1007, Test Result of FAIL:

    Table 2: Test #1373 Signaling Path PING Test

    Error Code

    Test Result

    Description / Recommendation

    1007

    FAIL

    The system could not PING the registered endpoint via the procr.

    1. Verify that at least one destination is reachable through this port. PING this destination (ping ip-address xxx.xxx.xxx.xxx).

    2. If a PING to any destination is successful through this port, the link is up.

    3. If only this station cannot be pinged:

      • Make sure the personal computer is up.

      • Make sure the personal computer has a network connection (Ethernet or dial-up).

      • Check the Ethernet cabling.
  7. Perform the repair steps listed in the Description / Recommendation column.
  8. If the repair steps do not fix the problem, escalate to your technical support representative.