Dialing allocation is 100 percent for a contact list.

If the dialing allocation is 100 percent, POM dials all the contacts from the contact list before moving to the next contact list. A contact list having 100 percent dialing allocation is considered by POM first, regardless of the order in which these contact lists appear on the Contact and filter Template Association page.

If there are multiple contact lists having 100 percent allocation, POM selects each contact list based on the order in which these contact lists appear on the Contact and filter Template Association page.

Dialing allocation is less than 100 percent for contact lists.

For contact lists having less than 100 percent dialing allocation, POM picks up the contact list based on the dialing allocation and the order in which these contact lists appear on the Contact and filter Template Association page.

Example 1:

Consider the following dialing allocation in the specified order, where each contact list contains 100 contacts:

In example 1, the order of dialing is contact list 1, contact list 2, and contact list 3 sequentially.

When POM selects contact list 1 for dialing, POM dials 40 contacts out of 100 contacts because the dialing allocation is 40 percent.

Similarly, POM dials 50 contacts from contact list 2 and 10 contacts from contact list 3.

Example 2:

Consider the following dialing allocation in the specified order, where each contact list contains 100 contacts:

In example 2, POM selects both contact list 4 and 5 respectively having 100 percent dialing allocation.

POM first dials all the filtered contacts from contact list 4, and then dials all the filtered contacts from contact list 5.

POM then selects all remaining contact lists with non-hundred allocation.

Dialing allocation is zero percent for a contact list.

If the dialing allocation is zero percent for a contact list, POM does not dial any contact from the contact list.

After the contact list with zero dialing allocation is processed, POM selects the next contact list for dialing.

You can change the dialing allocation of a contact list to a non-zero value at run time.