Contact Distribution page field descriptions

Last Updated : May 29, 2024 |
Prolog information
Metadata
Keywords:
The Contact Distribution page displays the time zone-wise distribution of contacts for the Call task nodes of the campaign.
Name
Description
Contact List
Click the contact list for which you want to view the time zone-wise distribution of contacts.
Click All if you want to view the time zone-wise distribution of contacts for all contact lists of the campaign.
Attribute
Click the phone attribute for which you want to view the time zone-wise distribution of contacts.
This field displays the phone attributes that are configured in the Time Zone Phone Attributes field on the Campaign Creation page in POM.
POM verifies the guard time of these phone attributes and picks up a contact for an attempt only when the guard time of any of these phone attributes is open for dialing.
For more information, see Administering Avaya Proactive Outreach Manager.
Filter
Click to specify a filter criteria to filter the contacts.
Specify the filter criteria in the following fields:
  • Column Name: Click the column name based on which you want to filter the contacts.
    The following are the options:
    • Timezone: To filter the contacts based on time zone.
    • Is Open: To filter the contacts based on the status of the time zone, that is, open or closed for dialing.
    • Total: To filter the total contacts.
    • Dialed: To filter the contacts that are already dialed and marked as done.
    • Not Dialed: To filter the contacts that are not dialed.
  • Operators: Click the operator you want to use to filter the contacts.
    If you select Timezone or Is Open in the Column Name field, the following operators are available:
    • in
    • not in
    If you select Total, Dialed, or Not Dialed in the Column Name field, the following operators are available:
    • Equals
    • Not equals
    • Is greater than
    • Is lesser than
    • Between
  • Search Value: If you select Timezone in the Column Name field, click the time zone based on which you want to filter the contacts.
    If you select Is Open in the Column Name field, click Yes or No to filter the contacts based on the status of time zone, that is, open or closed for dialing.
    If you select Total, Dialed, or Not Dialed in the Column Name field, type a value to filter the Total, Dialed, or Not Dialed contacts based on the value.
Clear All
Click to clear the filter.
Bar chart
The graph area displays a bar chart for the number of contacts and time zone data categories.
The data displayed is based on the contact list and phone attribute you select in the Contact List and Attribute fields and the filter criteria you specify.
You can click and toggle the Dialed or Not Dialed legends in the bar chart to include or exclude the dialed or not dialed contacts from the bar chart.
Timezone
Displays the time zones.
You can expand a time zone name to view the countries and states that fall under the time zone.
Is Open
Displays whether the time zone is open for dialing.
This field displays Yes if the guard time of at least one country and state that fall under the time zone is open for dialing.
This field displays No if the guard times of all countries and states that fall under the time zone are closed for dialing.
Total
Displays the total number of contacts that belong to the corresponding time zone.
The total number of contacts displayed depends on the contact list and phone attribute you select in the Contact List and Attribute fields and the filter criteria you specify.
Dialed
Displays the number of contacts that are dialed and marked as done out of the total contacts.
Not Dialed
Displays the number of contacts that are not dialed out of the total contacts.
The Not Dialed count includes the following:
  • Contacts not yet dialed.
  • Contacts marked as Restricted.
  • Contacts marked for retry.
Related links
Viewing time zone-wise distribution of contacts in a campaign