Filter Details

Operator

Select the logical operator for the filter conditions.

The following are the options:

The default logical operator is AND.

This field is available after you add at least one filter condition or condition group in the filter.

Add Condition

Click to add a filter condition in the filter.

You can add a maximum of 30 filter conditions in a filter template including the filter conditions that you add in filter condition groups.

Add Group

Click to add a filter condition group in the filter.

Remove Group

Click to remove the filter condition group from the filter.

Contact attribute

Click the contact attribute based on which you want to filter the contacts.

For example, Last Name.

Operators

Click the operator that you want to use with the contact attribute to filter the contacts.

For more information about operators, see Operators in filter templates.

For multi-character wild card support, use percentage (%).

Multi-character wild card is supported with the Like and NotLike operators.

For single-character wild card support, use underscore (_).

Single-character wild card is supported with the Like and NotLike operators.

For example, if customer names in the contact list are Avaya, Avasa, Asurian, and the selection criteria is Ava_a, then only two records, namely Avaya and Avasa are selected.

Value

Type the value of the contact attribute based on which you want to filter the contacts.

For example, if you are filtering contacts where last names contain the letters Wa, the system filters the contacts with last names containing Wa.

Delete

Click to delete the corresponding filter condition.

Remove Condition

Click to remove the filter from the filter template.

Sort Details

Add

Click to add a sort condition in the filter template.

You can add a maximum of five sort conditions in a filter template.

When you associate this filter template to a contact list, the contacts in the contact list are filtered as per the filter conditions, and then sorted as per the sort conditions configured in this filter template.

Value

Click the contact attribute based on which you want to sort the contacts.

For example, phone number.

If the filter template is associated with the contact list of an attribute-based campaign, do not use the attributes that are already configured for attribute-based dialing in the Campaign Creation Wizard of the campaign in POM. This is because POM, by default, sorts the filtered contacts based on the attribute-based dialing attributes.

Sort Order

Click the sort order that you want to use to sort the contacts.

The options are:

Delete

Click to delete the corresponding sort condition.

Other Details

Top number of records

Type the number of top contacts that match the filter and sort conditions.

POM uses these top matching contacts for the campaign.

For example, if you specify the value 100, POM uses the top 100 matching contacts for the campaign.

Save

Click to save the changes.

Cancel

Click to close the page without saving the changes.