The Supervisor Dashboard provides a completion code trend chart for each Call task node of a campaign with Expert Call Ratio, Cruise Control, Progressive, Manual, or Preview pacing type.
The completion code trend chart provides an hour-wise comparison of the completion codes of the call attempts that are performed from the Call task node.
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Name
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Description
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Drop-down list
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Click a campaign duration to generate a completion code trend chart for the duration.
The following are the options:
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From beginning: Click to generate a completion code trend chart with data from the beginning of the campaign.
Last 48 hours: Click to generate a completion code trend chart with data for the last 48 hours.
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Legends
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Displays the completion codes of the call attempts performed during the selected campaign duration from the Call task node.
You can click and toggle a legend that represents a completion code to include or exclude the completion code data from the chart.
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Chart
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Horizontal axis: Displays the date and each hour starting from the campaign duration you select.
If no call attempts are performed from the Call task node during the selected campaign duration, the chart does not display any data.
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Vertical axis: Displays the number of completion codes assigned to the call attempts that are performed during the selected campaign duration from the Call task node.
You can hover over each stacked column in the chart to view the number of completion codes assigned to the call attempts that are performed from the Call task node during the date and hour plotted on the horizontal axis.
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