SMS Task tab field descriptions

Last Updated : Jun 08, 2022 |
Prolog information
Metadata
Keywords:
Note:
  • The node name is dynamic and depends on what is specified in the campaign strategy in POM.
    The fields that are available for a skill-based node depend on the pacing parameter of the skill-based node.
  • You can assign the Pace type as None, TimeBased, or SkillBased in the campaign strategy in POM.
Name or Button
Description
<Node name>
Displays the name of the task node.
Completion Code Trend
Click to view the completion code trend chart for the node.

None

The following fields are available for an SMS with pacing type None node:
Name
Description
Number of Attempts
Displays the total number of attempts POM makes to contact the records.
Callback Scheduled
Displays the total number of callbacks scheduled for the job action.
Callback Completed
Displays the total number of callbacks completed for the job action.
Pace Type
None.
Rate
Displays the pacing rate at which time-based campaigns are run.
For a normal campaign, the pacing rate is displayed as none.

Timebased

The following fields are available for a timebased node:
Name
Description
Number of Attempts
Displays the total number of attempts POM makes to contact the records.
Callback Scheduled
Displays the total number of callbacks scheduled for the job action.
Callback Completed
Displays the total number of callbacks completed for the job action.
Pace Type
TimeBased.
Rate
Displays the pacing rate at which time-based campaigns are run.
For a normal campaign, the pacing rate is displayed as none.

Skillbased with pacing parameter Average Speed

The following fields are available for a skillbased with pacing parameter Average Speed node:
Name
Description
Number of Attempts
Displays the total number of attempts POM makes to contact the records.
Callback Scheduled
Displays the total number of callbacks scheduled for the job action.
Callback Completed
Displays the total number of callbacks completed for the job action.
Pace Type
SkillBased.
ASA
Displays the average time required to finish the call.
POM monitors the average speed for the inbound skill you chose to monitor.
Pace Variation Step
Displays the percentage by which POM can vary the actual pace to match the maximum pace value.
POM also varies the actual pace by this percentage to match the initial pace value. The initial pace value defines the total number of messages POM can send in a pace interval.
The maximum pace value and initial pace value are configured in the campaign strategy in POM.
Max Pace
Displays the maximum pace value with which the campaign can run.
Inbound Skill
Displays the inbound skill you chose to monitor for the campaign.

Skillbased with pacing parameter Estimated Wait Time

The following fields are available for a skillbased with pacing parameter Estimated Wait Time node:
Name
Description
Number of Attempts
Displays the total number of attempts POM makes to contact the records.
Callback Scheduled
Displays the total number of callbacks scheduled for the job action.
Callback Completed
Displays the total number of callbacks completed for the job action.
Pace Type
SkillBased.
Pace Variation Step
Displays the percentage by which POM can vary the actual pace to match the maximum pace value.
POM also varies the actual pace by this percentage to match the initial pace value. The initial pace value defines the total number of messages POM can send in a pace interval.
The maximum pace value and initial pace value are configured in the campaign strategy in POM.
Inbound Skill
Displays the inbound skill you chose to monitor for the campaign.
EWT High
Displays the expected wait time for which the call waits in the queue before the call is answered.

Skillbased with pacing parameter Service Level

The following fields are available for a skillbased with pacing parameter Service Level node:
Name
Description
Number of Attempts
Displays the total number of attempts POM makes to contact the records.
Callback Scheduled
Displays the total number of callbacks scheduled for the job action.
Callback Completed
Displays the total number of callbacks completed for the job action.
Pace Type
SkillBased.
Pace Variation Step
Displays the percentage by which POM can vary the actual pace to match the maximum pace value.
POM also varies the actual pace by this percentage to match the initial pace value. The initial pace value defines the total number of messages POM can send in a pace interval.
The maximum pace value and initial pace value are configured in the campaign strategy in POM.
Max Pace
Displays the maximum pace value with which the campaign can run.
Inbound Skill
Displays the inbound skill you chose to monitor for the campaign.
Service Level (%)
Displays the percentage of calls answered within the specified time from the inbound queue.

Skillbased with pacing parameter Queue Length

The following fields are available for a skillbased with pacing parameter Queue Length node:
Name
Description
Number of Attempts
Displays the total number of attempts POM makes to contact the records.
Callback Scheduled
Displays the total number of callbacks scheduled for the job action.
Callback Completed
Displays the total number of callbacks completed for the job action.
Pace Type
SkillBased.
Pace Variation Step
Displays the percentage by which POM can vary the actual pace to match the maximum pace value.
POM also varies the actual pace by this percentage to match the initial pace value. The initial pace value defines the total number of messages POM can send in a pace interval.
The maximum pace value and initial pace value are configured in the campaign strategy in POM.
Max Pace
Displays the maximum pace value with which the campaign can run.
Inbound Skill
Displays the inbound skill you chose to monitor for the campaign.
Queue Length
Displays the number of calls in the wait queue for the inbound skill.