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Using Avaya Proactive Outreach Manager Supervisor Dashboard
Viewing the completion code trend chart of an active campaign
- On the ribbon bar of the Supervisor Dashboard, click Active Campaigns.
- On the Active Campaigns page, click Actions
corresponding to the campaign and click View. - To view the completion code trend chart of a Call task node with Expert Call Ratio, Cruise Control, Progressive, Manual, or Preview pacing type, click the Agent Voice Task tab and click Completion Code Trend corresponding to the Call task node.
- To view the completion code trend chart of a Call task node with Skillbased, Timebased, Custom, or None pacing type, click the Automated Voice Task tab and click Completion Code Trend corresponding to the Call task node.
- To view the completion code trend chart of an SMS task node, click the SMS Task tab and click Completion Code Trend corresponding to the SMS task node.
- To view the completion code trend chart of a Mail task node, click the Email Task tab and click Completion Code Trend corresponding to the Mail task node.
Result
The Completion Code Trend page of the respective task node is displayed.