Active Campaigns page field descriptions

Last Updated : Jun 02, 2022 |
You can:
  • Filter, view, and monitor the active campaigns.
  • Manage the status of the active campaigns. For example, pause or stop an active campaign.
  • Change the campaign parameters at run time. For example, you can change the priority of a campaign at run time.
Prolog information
Metadata
Keywords:
Use this page to view and monitor all active campaigns.
Name or Button
Description
Chart Chart icon
Click to view the active campaigns data in a graphical format.
The Chart Chart icon option is unavailable if you enable the Filter Filter icon option.
Filter Filter icon
Click to specify the filter criteria for filtering the active campaigns.
Clear All
Removes the applied filters.
Name
Description
Actions Actions icon
Displays the following options:
  • Pause: To pause the running campaign job.
  • Resume: To resume a paused campaign.
    Note:
    The Resume option is available only if the campaign is in the paused state.
  • Stop: To stop the campaign job.
  • Settings: To change the campaign parameters at run time.
    Note:
    The Settings option is available only if the campaign is in a running or callback state.
  • View: To view the campaign details.
    Depending on the channel and pacing type of the nodes in the campaign strategy, some or all of the following tabs containing details of the campaign are displayed:
    • Campaign Details
    • Contact List
    • Completion Code
    • Inbound Skills Information
    • Custom Task
    • SMS Task
    • Email Task
    • Agent Voice Task
    • Automated Voice Task
Campaign Name
Displays the name of the active campaign.
Job ID
Displays the job ID for the campaign.
Job Status
Displays the campaign status.
For example, running or paused.
Organization
Displays the name of the organization to which the campaign belongs.
Campaign Type
Displays the campaign type, that is, Finite or Infinite.
Percent Complete
Displays the percentage of records that are processed and marked as done for the campaign.
Filtered Contacts
Displays the total number of contacts filtered from the contact lists that are associated with the campaign. The contacts are filtered as per the filter templates that are associated with the contact lists.
The Filtered Contacts count decreases if contacts that are not marked as done are deleted from the contact lists when the campaign is running.
Processed Contacts
Displays the total number of records that are attempted by the campaign and marked as Done.
Processed contacts are records that have reached a Done state as per the campaign strategy configuration.
Un-attempted Contacts
Displays the total number of contacts that are not yet dialed by the campaign.
Callback Scheduled
Displays the total number of scheduled callbacks for the campaign.
Unique Attempt to List (%)
Displays the percentage of unique attempts in the campaign, divided by the total records or contacts in the campaign.
Unique Attempt To List % is also called penetration of the contact list.
Attempt to List (%)
Displays the percentage of all attempts made, divided by the total records or contacts in the campaign.
Attempt to List is also called saturation of the contact list.
Start Time
Displays the start time of a campaign.
Estimated End Time
Displays the estimated end time of the campaign based on calculations done by POM.
Estimated end time is not applicable for infinite campaigns.
Agents
Displays the total number of agents assigned to the campaign.
Nuisance Calls
Displays the total count of nuisance calls made through the job.
Nuisance Rate (%)
Displays the nuisance rate in percentage from the job start time.
Nuisance Rate Today (%)
Displays the nuisance rate in percentage from midnight till the current system time.
Contact List(s)
Displays the name of the contact list associated with the campaign.
Job Notes
Displays a brief description of the activity associated with the campaign.
Temporary Restricted Contacts
Displays the total number of contacts that are temporarily restricted for the campaign.
Waiting for Retry
Displays the total number of contacts that are matured for retry and are waiting to be dialed for the campaign.
Queued Count
Displays the total number of calls that are currently in the queue for the campaign jobs.