This chart compares the number of completion codes set with Right Party Connect (RPC), Success, and Closure flags for calls that are completed by the agent for each job ID and Call task node the agent is attached to during the current login session.
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Description
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Legends
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The following legends are displayed:
You can click and toggle the RPC, Success, or Closure legend to include or exclude the respective completion codes from the chart.
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Chart
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Horizontal axis: Displays the campaign job ID, along with the Call task node of the campaign, the agent is attached to during the current login session of the agent.
If the agent is not attached to any campaign job during the current login session, no data is plotted in the chart.
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Vertical axis: Displays the number of completion codes set with RPC, Success, and Closure flags for calls that are completed by the agent during the current login session.
You can hover over each stacked column in the chart to view the number of completion codes set with RPC, Success, and Closure flags for calls that are completed by the agent for each job ID and Call task node.
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