Moving an agent to a forced break

Last Updated : Jun 08, 2022 |
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Use this procedure to manually move an agent to a forced break.
  1. On the ribbon bar of the Supervisor Dashboard, click Staffed Agents.
  2. On the Staffed Agents page, click Actions Actions icon corresponding to the staffed agent you want to move to a forced break and click Forced Break.
  3. Click Yes on the confirmation message.