User Preferences page description

Last Updated : Aug 08, 2022 |
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Use the User Preferences page to show or hide fields in the system dashboards. You can also configure other global settings for the Supervisor Dashboard on this page.
This topic provides the list of the system dashboard views along with information about the default hidden and visible fields in these views.
The views that are available to you depend on the role and privileges that are assigned to your user account for the Monitor component in Avaya Experience Portal.
For example, if the role that is assigned to your user account does not have privileges for Staffed Agents, the Staffed Agents View option is not displayed on the User Preferences page.
However, the options on the Global Settings tab are available to all user accounts.

Monitor Settings tab

Active Campaign Summary View
  • Active Campaigns
    Default hidden fields:
    • Job ID
    • Organization
    • Campaign Type
    • Callback Scheduled
    • Temporary Restricted Contacts
    • Waiting For Retry
    • Attempt to List (%)
    • Nuisance Calls
    • Nuisance Rate (%)
    • Contact List(s)
    • Job Notes
    Default visible fields:
    • Campaign Name
    • Job Status
    • Percent Complete (%)
    • Filtered Contacts
    • Processed Contacts
    • Un-attempted Contacts
    • Unique Attempt to List (%)
    • Start Time
    • Estimated End time
    • Agents
    • Nuisance Rate Today (%)
    • Queued Count

Campaign Detail View

  • Agent Voice Task
    Default hidden fields:
    • Minimum Agents
    • Maximum Agents
    • Total Calls Handled
    • Average Preview Time
    • Average Hold Time
    • Total Queued Count
    • Total Queue Time
    Default visible fields:
    • Number of Attempts
    • Nuisance
    • Skill
    • Pace Type
    • Callback Scheduled
    • Callback Completed
    • Minimum Hit Rate (%)
    • Initial Hit Rate (%)
    • Desired Service Level (%)
    • Current Service Level (%)
    • Zone Name
    • Service level (%)
    • Agent Utilization (%)
    • Current Agents
    • Idle
    • Aux
    • Average Talk Time
    • Average ACW Time
    • Average Idle Time
    • Idle (%)
    • Break (%)
    • On Call
    • Average Queue Time
    • Calls Dropped (%)
    • Total Calls Dropped
    • Queued Count
  • Agent Voice Task - Active Agents
    Default hidden fields:
    • Aux Time (%)
    • Average Hold Time
    • Job Attach Time
    • Conference Count
    • Transfer Count
    • Average Preview Time
    • Abandoned On Hold Count
    • Current Outbound Duration
    • Agent Session Count
    Default visible fields:
    • Agent ID
    • Agent Name
    • Agent State
    • Call Count
    • Call State
    • Average Talk Time
    • Idle Time (%)
    • Average ACW Time
    • Agent State Time
    • Average Idle Time
  • Automated Voice Task
    Default hidden fields:
    There are no hidden fields in this view.
    Default visible fields:
    • Number of Attempts
    • Nuisance
    • Maximum Ports
    • Minimum Ports
    • In Use Ports
    • Callback Scheduled
    • Callback Completed
    • Pace Type
    • Rate
    • ASA
    • Pace Variation Step
    • Max Pace
    • Inbound Skill
    • EWT High
    • Queue Length
    • Service Level (%)
  • Campaign Details
    Default hidden fields:
    • Organization
    • EPMS
    • Email server
    • SMS server
    Default visible fields:
    • Campaign Name
    • Campaign Type
    • Job ID
    • Job Status
    • Processed Contacts
    • Percent Complete
    • Un-Attempted Contacts
    • Temporary Restricted Attempts
    • Temporary Restricted Contacts
    • Temporary Restricted By Holiday
    • Callback Scheduled
    • Waiting For Retry
    • Filtered Contacts
    • Contact List(s)
    • Campaign Strategy
    • DNC Group Name
    • Start Time
    • Estimated End Time
    • Elapsed Time
    • Job Notes
  • Contact List
    Default hidden fields:
    • Number of Connects
    Default visible fields:
    • Name
    • Id
    • Filter Template
    • Dialing Allocation
    • Filtered Contacts
    • Processed Contacts
    • Waiting For Retry
    • Temporary Restricted Contacts
    • Temporary Restricted By Holiday
    • Temporary Restricted Attempts
    • Un-Attempted Contacts
    • Callback Scheduled
    • Callback Completed
    • RPC
    • Success
    • Closure
    • Nuisance Count
    • Answer Machine by Agent Count
    • Attempt to List (%)
    • Unique attempt to list (%)
  • Contact List Summary
    Default hidden fields:
    • Number of Connects
    • Success to Attempts ratio (%)
    Default visible fields:
    • Filtered Contacts
    • Processed Contacts
    • Contacts Not Done
    • Waiting For Retry
    • Temporary Restricted Contacts
    • Temporary Restricted By Holiday
    • Temporary Restricted Attempts
    • Number of Attempts
    • Un-Attempted Contacts
    • Callback Scheduled
    • Callback Completed
    • RPC
    • Success
    • Closure
    • Nuisance Count
    • Nuisance Rate Today (%)
    • Nuisance Rate (%)
    • Answer Machine by Agent Count
    • Attempt to List (%)
    • Unique attempt to list (%)
    • RPC to Attempts ratio (%)
  • Completion Code
    Default hidden fields:
    There are no hidden fields in this view.
    Default visible fields:
    • Name
    • Last 5 min
    • Last 15 min
    • Last 30 min
    • Last 60 min
    • Task
    • RPC
    • Success
    • Closure
    • Total
  • Custom View Task
    Default hidden fields:
    There are no hidden fields in this view.
    Default visible fields:
    • Number of Attempts
    • Callback Scheduled
    • Callback Completed
  • Email Task
    Default hidden fields:
    There are no hidden fields in this view.
    Default visible fields:
    • Number of Attempts
    • Pace Type
    • Callback Scheduled
    • Callback Completed
    • ASA
    • EWT High
    • Inbound Skill
    • Pace Variation Step
    • Queue Length
    • Service Level (%)
    • Rate
    • Max Pace
  • Inbound Skill Information
    Default hidden fields:
    There are no hidden fields in this view.
    Default visible fields:
    • ASA
    • Inbound Skill
    • Service Level
    • Queue Length
    • EWT High
    • EWT Medium
    • EWT Low
  • SMS Task
    Default hidden fields:
    There are no hidden fields in this view.
    Default visible fields:
    • Number of Attempts
    • Callback Scheduled
    • Callback Completed
    • Pace Type
    • Rate
    • ASA
    • Pace Variation Step
    • Max Pace
    • Inbound Skill
    • EWT High
    • Queue Length
    • Service Level (%)
  • Contact Distribution
    Default hidden fields:
    There are no hidden fields in this view.
    Default visible fields:
    • Timezone
    • Is Open
    • Total
    • Dialed
    • Not Dialed

Staffed Agents View

  • Staffed Agents
    Default hidden fields:
    • Agent Extension
    • Skills
    • Skill Attribute
    • Job Id
    • Task
    • Zone Name
    • Organization Name
    • Locale
    • Time zone
    • Inbound Count
    • Inbound Duration
    • Inbound Duration (%)
    • Off Job Idle Duration
    • Off Job Idle (%)
    • Login Time
    • Off Job Break Duration
    • Off Job Break (%)
    • Average Talk Time
    • Outbound Duration
    • Outbound Duration (%)
    Default visible fields:
    • Agent ID
    • Agent Name
    • Call State
    • Call State Time
    • Agent State
    • Agent State Time
    • Campaign Name
    • Agent Job State
    • Acquire State
    • Call Count
  • Agent Details
    Default hidden fields:
    There are no hidden fields in this view.
    Default visible fields:
    • Avg After Call work time
    • Avg Talk Time
    • Call Count
    • Avg Idle Time
    • In Job Break (%)
    • In Job Idle (%)
    • Success
    • RPC
    • Closure
    • Success per hour
    • RPC per hour
    • Closure per hour
  • Agent Summary Details
    Default hidden fields:
    • Agent Extension
    • Skills
    • Skill Attribute
    • Job Id
    • Task
    • Zone Name
    • Organization Name
    • Locale
    • Time zone
    • Inbound Count
    • Inbound Duration
    • Inbound Duration (%)
    • Off Job Idle Duration
    • Off Job Idle (%)
    • Login Time
    • Off Job Break Duration
    • Off Job Break (%)
    • Average Talk Time
    • Outbound Duration
    • Outbound Duration (%)
    Default visible fields:
    • Agent ID
    • Agent Name
    • Agent State
    • Call State
    • Campaign Name
    • Agent Job State
    • Agent State Time
    • Acquire State
    • Call State Time
    • Call Count

Multiple Campaign Summary View

  • Multiple Campaigns Details
    Default hidden fields:
    • Connects
    • RPC Rate
    • Scheduled Callback
    • Completed CallBack
    • Total Queued Count
    • Total Queue Time
    Default visible fields:
    • Campaign Name
    • Nodes
    • Attempts
    • Nuisance
    • Rpc
    • Success
    • Closure
    • Avg. Talk
    • Avg. Idle Time
    • Interval
    • Avg. ACW
    • Idle (%)
    • Aux (%)
    • Average Queue Time
    • Calls Dropped (%)
    • Total Calls Dropped
  • Intervals
    Default hidden fields:
    • Last 15 min
    • Last 30 min
    Default visible fields:
    • Last 5 min
    • Last 60 min

Imports

  • Imports
    Default hidden fields:
    There are no hidden fields in this view.
    Default visible fields:
    • Type
    • List Name
    • Import Name
    • Job ID
    • Status
    • Organization
    • Processed Contacts
  • Import Detail View
    Default hidden fields:
    There are no hidden fields in this view.
    Default visible fields:
    • (Contact/DNC) List Name
    • (Contact/DNC) Import Name
    • Import Type
    • Job ID
    • Organization
    • Processed Contacts
    • Start Time
    • Elapsed Time

License Summary

  • License Summary
    Default hidden fields:
    There are no hidden fields in this view.
    Default visible fields:
    • Job ID
    • Campaign Name
    • Action Name
    • Zone Name
    • Outbound Ports
    • Manual Licenses
    • Preview Licenses
    • Predictive Licenses
    • Allocation Type
    • Agent Web API Licenses
    • External Selection Licenses

Inbound Skills

  • Inbound Skills
    Default hidden fields:
    There are no hidden fields in this view.
    Default visible fields:
    • Zone Name
    • Skill
    • Skill Number
    • Queue Length
    • Expected Wait Time High
    • Expected Wait Time Medium
    • Expected Wait Time Low
    • Avg Speed of Answer
    • Answered with Service Level (%)
    • Agent Acquired Threshold
    • Agent Release Threshold
    • Agent Release Interval

Global Settings tab

  • Time Format
    • 12 Hour Format
      This is the default time format for all time-based fields and time pickers that appear in the Supervisor Dashboard.
    • 24 Hour Format
    The Time Format option is unavailable and only 24-hour time format is supported if your browser locale is set to Russian (ru), Italian (it), Spanish (es), German (de), or French (fr) language.
  • Layout
    • Auto save layout
      Option to enable or disable autosave in the Supervisor Dashboard.
Related links
Showing and hiding fields in system dashboard viewsSetting time format for the Supervisor DashboardEnabling or disabling autosave layout in the Supervisor Dashboard